Laura Ruiz
Open Innovation Project Manager – Customer SuccessReports to: Director Customer Success, Americas
Years with Wazoku: 2 years and 7 months
Professional Statement:
I have been at Wazoku for more than 2 and a half years, and in my role as an Open Innovation Project Manager, I have managed and delivered projects with a focus on productivity and efficiency, ensuring client satisfaction in complex and multinational organizations. I have led multiple projects internationally, coordinating internal and external stakeholders to meet project deliverables. Additionally, I have served as the main point of contact for clients regarding service delivery, taking responsibility for resolving any issues that arise.
This role has allowed me to acquire a deep knowledge of the platform and the various tools and functionalities available to our clients. Thanks to this knowledge, I have been able to guide them in their daily needs and thus support them in achieving the objectives of their open innovation programs.
Relevant Skills and Experience:
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Project Management: My project management skills have allowed me to develop a keen eye for detail and a remarkable ability to organize multiple projects simultaneously. I can effectively oversee projects from inception to completion within specified deadlines, ensuring successful delivery and client satisfaction.
- Responsibility and Problem-Solving: Over the years, I have demonstrated a strong sense of responsibility in my role, anticipating potential challenges and taking proactive measures to mitigate them, always seeking to prevent obstacles before they arise. Additionally, my creative approach to problem-solving has enabled me to find alternative solutions that address daily tasks from a unique perspective.
- Technical Proficiency and Adaptability: My experience in this role has allowed me to develop a high level of technical proficiency, enabling me to quickly learn and provide solutions to the diverse needs of our clients. I am passionate about technology and its role in driving innovation, demonstrating a deep understanding of how it can enable clients to innovate at scale and solve the most complex problems in their industries.