Reports to: Chief Operating Officer

Direct Reports: 3 Innovation Consultants, EMEA

Years with Wazoku: 6

Professional statement: (this should be like what you’d put in your about you section of LinkedIn) An example is below:

As the Director of Customer Success EMEA, I lead a talented team of Innovation Consultants dedicated to ensuring our clients’ success and satisfaction. Our customer for life strategy aims to build strong, lasting relationships with each one of our customers by consistently delivering exceptional value and personalized services to help our customers build solid Innovation Programs levering the power of a crowd. With a strong focus on proactive support, tailored engagement and customer education, we continuously come up with new services to support our growing customer base.

With a background in software sales, I worked as an Innovation Consultant myself at Wazoku for over three years before taking on management responsibilities, this hands-on experience equipped me with invaluable insights to manage and lead a strong team of skilled consultants that are supporting our clients on a daily bases.

I am deeply committed to fostering a culture of continuous improvement and professional growth within our team. By nurturing talent and promoting collaboration, we ensure that our clients receive the highest level of service and support, positioning them for long-term success in their innovation journeys.

Relevant Skills and Experience: Talk about working with specific use cases or customer work around innovation and use words like:

• Idea Management & Open Innovation Expert: Challenge Driven Innovation, Problems and Opportunities identification, Needs assessment, Crowdsourcing, Workflow Management, Crowd engagement and communication, Evaluation, Data analysis and management, Design thinking, Collaboration, Strategic Thinking, Project Management.
• Customer Success: Senior Relationships Building, Stakeholder Management, Conflict Resolution, Growth Strategies, Retention Strategies, Customer Needs Assessment, Communication, Data-driven Decision Making, Adaptability, Leadership
• People:Leadership, Communication, Emotional Intelligence, Empathy, Coaching and Mentoring, Conflict Resolution, Active Listening, Feedback and Recognition, Delegation, Performance Management, Adaptability, Trust Building, Time Management, Problem Solving, Team Building